AREVA T&D

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AREVA T&D Worldwide Contact Centre

Contact Centre Team As part of our commitment to customer service, our Worldwide Contact Centre is open 24 hours a day, 365 days a year.

You may ask all kinds of questions (commercial, documentation, technical, service, etc.) to our multilingual team (English, French, German or Spanish).

Please note that this service is provided free of charge and is not a service contract; therefore, we cannot offer a guaranteed answer time. However, please be assured that we will provide you with an answer as quickly as possible, as testified by many previous customers:
 
Thank you again for your fast service.
Marion Jurado - Al Khobar - Saudi Arabia - December 2009

'Oczywiscie wyrazam zgode na zamieszczenie moich opinii i komentarzy.
Dziekuje za operatywnosc w przygotowaniu oferty oraz zaangazowanie.'
Sosnowska Justyna - Wloszczowa - Poland - December 2009

'Thanks. That's super fast respond!!! Thanks and have a good day.'
Mahbob Abdul Kadir - Singapore - December 2009

Vielen Dank für Ihre freundliche Nachfrage. Unverzüglich sowie kompetent&hilfsbereit hat sich bereits am Tag nach meiner Anfrage Herr Lohe vom Standort Mühlheim bei mir gemeldet, sich die Situation erläutern lassen und eine zeitnahe Unterstützung nicht nur zugesagt sondern auch geleistet. Bin beeindruckt.
Peter Vossiek - Osnabrück - Germany - December 2009

'I can confirm that the information I received from the Contact Centre was exactly that I was requesting, so perfect. Additionally, the speed of response was very good.Thank you.'
Ian Cook - Gwynedd - UK - November 2009

'Thanks for doing the needful. Your local representative called on me and provided the required data. Thanks once again.'
Sridhar Rao - Doha - Qatar - November 2009

'I would like to thank you for the assistance you provided. All questions had been answered and already arranged a meeting from your representative.'
Oswaldo Arcales - Muang - Thailand - November 2009

'I did receive your reply and I appreciate both: the promptness and the content of the answer, as we can perform the tests as wished. Thank you very much once again.'
Carlos Tarrio - Córdoba- Spain- November 2009

'Comverge received a very professional reply from Areva. Thank you for checking back with us to ensure that our respective organizations properly engaged for this opportunity. On behalf of the staff and engineers of Comverge, we are looking forward to working with AREVA for this project.'
David Lentsch - Comverge - USA - October 2009

'Muchísimas gracias por tu ayuda!'
David Cayeros Valadez - Sensa Control Digital - Mexico - October 2009

'Thank you for your prompt reply & excellent service, I am pleased to say
that the said barriers were removed within a day of my email , this is a
good example of an efficient company...well done !'
Peter Atkinson - UK - October 2009

'Estimados amigos de AREVA, estoy muy agradecido por la información recibida.'
Abel Roberto Huaman Jesus - HCJ - Peru - October 2009

'I have received a satisfactory answer to below my request & your cooperation throughout this event is highly appreciated.'
Manoj Karunaratne - Cruickshanks Ceylon - Sri Lanka - October 2009

'Yes, I am happy with the response I got. Thanks very much. Very pleased with your contact centre and I have been interacting for over 6 years!!'
Hema Padmanabhan - ABB - UK - September 2009

'En effet, un de vos commerciaux a pris contact avec moi, en répondant à mes attentes et en le remerciant de votre réactivité.'
Fabien Haget - Optinergie - France - September 2009

'Many thanks for your excellent service.'
Nick Brown - National Grid - UK - September 2009

'Thanks a lot for your interest. I have received all the support/information we need and I'm really satisfied with the good answer/service of AREVA especially from you colleagues.'
Fernando Rodriguez - Electrificaciones Y Montajes Guinovart - Turkey -
September 2009

'Un grand merci pour votre aide ! Laurent m'a contacté 5 mn après votre appel. Comme nous disons au Bresil PARABENS !!'
Arnaud Fau - Accor - Brazil - September 2009

'Thank you very much for co-operation & assistance provided by you and your team. You made my job easy. Again I thank you & your team for prompt response.'
Saroj Sah - Rashmi Sponge Iron & Power Ind.Ltd. - India - August 2009

'Je vous confirme avoir reçu les réponses à mes interrogations. Malgrès l'absentéisme dû à la période estivale, mes correspondants téléphoniques ont fait leur possible pour répondre à mes questions ou trouver l'interlocuteur adéquate.'
Frédéric Hoarau - Société SPEAR - France - August 2009

'Thanks for providing us guidance. After replacing the relay as you suggested we have resolved the problem. Now everything is ok. Thanks again for your cooperation.'
Jamshed Ali Khan - Marafiq - Saudi Arabia - August 2009

'I have received the information requested. I am satisfied with the great job your unit is accomplishing. Congratulations.'
Javier Herrera - Potenciamax, S.A. - Panama - August 2009

'Danke, ich bin kontaktiert worden und habe auch eine Lösung für meine Thematik bekommen.'
Dirk Rittinghaus - ECC Company - Germany - August 2009

'Thank you so much for your help everything is ok, my problem solved and finished I did not find words to thanks you, Areva contact.centre is always respect the others.'
Alaa Yahia - Aaali Hotel - Saudi Arabia - July 2009

'Thanks very much for your support in providing the required document, I am very much indebted to you for support provided by your company. Once again lot of thank'
Shellender Singh - Punjab State Electricity Board - India - July 2009

'Quiero agradecerle las instrucciones que me hizo llegar para bajar el libro NPAG "Network Protection & Automation Guide". Este material me resultará muy importante para mis clases de "PROTECCIONES ELÉCTRICAS" de la Carrera Ingeniería Eléctrica en la Facultad Santa Fe de la Universidad Tecnológica Nacional. Nuevamente gracias.'
Ing. Elbio Pablo Vaillard - Universidad Tecnológica Nacional - Argentina - July 2009

'Thank you very much for your prompt and efficient response! It is highly appreciated.'
Bruno D'SILVA - Siemens - India - July 2009

'Thank you so much for your prompt advice. I have been satisfied with your answer for my concern about syncheck relay ALSTOM MAVS 02 which help me understand more.Thanks and best regards.'
Pham Hong Phuc - Nam Con Son Pipeline Co. - VietNam - July 2009

'Thank you regarding the information about this relay it has been of great use to me.'
Gary O'Neill - Freedom Power Projects - UK - July 2009

'The information supplied should be very useful to us & thanks again for taking time out to locate, scan and send, much appreciated.'
Martin Murray - British Nuclear Group - UK - June 2009

'I would just like to extend my gratitude to you for helping us solved this issue. Once again Thank you.'
Ronald Mercado - Electronic & Electrical Industires Corporation (EEIC) - Saudi Arabia - June 2009

'We received the required information from your contact centre.
It helped us to satisfy our customer as well. Thanks for the prompt response.'
Xavier Rayappan - Siemens - Saudi Arabia - June 2009

'Ok merci je me suis trouver,c'est tres bien dètailler bravo AREVA!!!'
Abidine Weissat - SNIM - Societe Nationale Indistrielle et Miniere - Mauritania - June 2009

'Agradezco su interés y preocupación. Estoy en condiciones de informar a Ud. que la comunicación y respuesta recibida frente a mis requerimientos fue efectiva y satisfactoria. Agradezco a la Srta. Mónica y todo el personal involucrado, esperando seguir contando con su excelente apoyo y soporte técnico.'
Marco Leiva Morales - SDI-IMA - Chile - June 2009

'Vielen Dank, ich wurde bestens von Ihren Kollegen mit Informationen versorgt.'
Tobias Melzer - Thales Rail Signalling Solutions - Germany - May 2009

'I received a very prompt reply from Richard at Areva...thank you! I also received my pricing on the item as requested. Thanks for checking :) '
Carolyn Verge - Gescan - Canada - May 2009

'Yes, I have received a response to my questions. Thank you for following up on the matter.'
Geoffrey Biela - Commonwealth Associates Inc. - USA - May 2009

'I greatly value the support I receive from AREVA and am much satisfied with the response. Thank you once again and I hope to receive the prompt response in future as well.'
Kamran Latif - Al Toukhi Company for Industry & Trading - Saudi Arabia - May 2009

'Thanks for the support with this problem, it has been greatly appreciated and was above what I expected.'
Jason Walker - Transfield services Ltd - New Zealand - May 2009

'Thank you for following up so quickly, I greatly appreciate it. I was contacted by your local office and we had a good conversation. Thank you again for all your help.'
Ed Fay - EF Power Sales - USA - May 2009

'Really appreciate the service provided by you keeping in mind the satisfaction of customer is of utmost importance. It was really great. Keep it up.'
Niranjan Jayaraj - Praxair India Pvt. - India - May 2009

'All sorted thank you, I have placed the order this end.'
Keith McLavy - E.on Engineering Academy - UK - May 2009

'Everything that was sent to me was what I needed. I thank you for your timely response.'
Phil Simes - AEP (American Electric Power) - USA - May 2009

'I have just complete dowloading all documents! Thank you so much for your support and time! Those documents are really helpful to me.'
Nguyen Xuan Tung - Shibaura Institute of Technology - Japan - May 2009

'Herzlichen Dank für das Zertifikat.'
Gunter Hirche - REpower Systems AG - Germany - May 2009

'Besten Dank fuer die Dokumentation sowie das weiterleiten meiner Anmerkung.Freundliche Gruesse aus der Schweiz'.
Michael Stetter - Siemens - Germany - April 2009

'Thank you very much for sending the data I requested from Areva. I look forward to receiving your excellent customer service on future'
Jeff McElray - Kema - USA - April 2009

'Me permito agradecerles por la colaboracion prestada, el software V2.14 soluciono mis problemas de comunicacion con el rele P127. Muchas gracias.'
Jorge Aullon Cifuentes - EcoPetrol - Colombia - April 2009

'Everything is good to go...Thanks for all your help'.
Dave Oakley - Newfoundland Power - Canada - April 2009

'Je vous remercie pour la documentation. Cordialement.'
Gary Anicet-Pierrefitte - Schneider Electric - France - April 2009

'Je tiens a vous remercier pour la rapidite a laquelle vous m'avez repondu, et aussi pour la qualite de vos renseignements qui sont tout a fait precis et complets, merci beaucoups ''
Cedric Penisson - Prony Energies - New Caledonia - April 2009

'Besten Dank fuer die Dokumentation sowie das weiterleiten meiner Anmerkung.
Freundliche Gruesse aus der Schweiz'.
Michael Stetter - Siemens - Germany - April 2009

'I received a full response to my questions. Thank you very much for
your help!'
Marshall Turley - Doble Engineering - USA - April 2009

'Thank you so much for your attention and for your help . I do not find words to express greatful and thanks for your help.'
Alaa YAHIA - Aaali Hotel - Saudi Arabia - April 2009

'Using the link you gave me, I can now download the documents I need by the same computer and internet connetion without any charge. It's fantastic. Thank you.'
Hai Hoang Thanh - Hanoi Power Company - Vietnam - April 2009

'I had an excellent response from your local office.'
Joseph Eckersley - Balfour Beatty Rail Projects Ltd - UK - April 2009

'The information you sent is very important to us bacause we have annual test for those bushings but we didin't have a copy of the original factory values. Thanks a lot '.
Guillermo Atilio González Penado - Compañía de Energía de Centroamérica S.A - El Salvador - April 2009

'Thank you very much. Yes. I Received satisfactory answer.
As a ex-employ of AREVA-T&D USA, I thank you once again.'
Chandrasekaran Suryanrayana - Substation Engineering Company - USA - April 2009

'I am very satisfied with the answers that I received from Areva Support,on my question.'
Miroslav Paunoski - KBR- Australia- March 2009

'Your staff here in the Philippines had been very helpful. We would
contact them again for our future requirements. '
Vincent Jimenez - Ventech International Services Philipines Inc.- Philipines- March 2009

' Thank you,
I got an answer from Areva in Norway and are very satisfied with the
answer.'
Vennlig Hilsen - Unitech Power Systems - Norway - March 2009

'The information that has been provided has given me the information I needed.
Thanks for your assistance.'
Laurie Gasper - Aurecon - Australia - March 2009

'I received a phone call from the local office and he provided me the great solution! IEDCftTool.chm file has every information that I need for IED configuration usage. Thank you very much for your kind, swift and clear solutions. I am really impressed.'
YilHwa Lee - LS Industrial Systems - South Korea - March 2009

'Thank you, your prompt response clearly answered my query.'
Chris Roux - Enterprise Power Services Ltd - UK - February 2009

'Witam. Informuje, ze uzyskalem interesujace mnie informacje.
Pozdrawiam'
Janusz Dolecki - P.W. DOLMAX - Poland - February 2009

'Ich habe eine Antwort zu meiner vollsten Zufriedenheit erhalten. Vielen Dank.'
Kurt Kriesi - BKW FMB Energie AG - Switzerland - February 2009

'J'ai été répondue très rapidement et adéquatement.'
Yoan Dallaire Delisle - Cegertec - Canada - February 2009

'Uzyskalem oferte od Panstwa firmy. Dziekuje za zainteresowanie. Pozdrawiam serdecznie.'
Marcin Biel - Elektrotim S.A. - Poland - February 2009

'We want to gratefully inform you that the contact person who you introduced us to has been able to send us technical documentations including catalogs of the items we require.
We are presently studying the documents with a view to place our order soonest.
Thank you once more for your great assistance and cooperation.'
Emmanuel Okoronkwo - Xto-Bag Engineering Limited- Nigeria - February 2009

'I would like to thank you for your kindness and taking care of your customers.'
Admir Celjo - Elektoprenos Bosnia and Herzegovina, OP Sarajevo, TJ - Bosnia and Herzegovina - January 2009

'Mme Isabelle Manet d'AREVA Saint-Priest m'a apporté tous les renseignements nécessaires. Bravo pour votre réactivité!'
Eric Petit - Lycée Marcel Sembat - France - January 2009

'I appreciate your quick response......... Your service is fantastic'
Heinrich Nienaber - Antagrade Electrical - UK - January 2009

'Nous avons effectivement été contacté par votre représentant dans notre
région, à savoir Monsieur Alain Stommen qui nous a fourni un excellent suivi
et le maximum possible des informations demandées.'
Thierry Mertens - ATI Industrie - Belgium - January 2009

'I received what I needed. Thank you very much - I appreciate
the good service!'
Russell Patterson - Relayman Protection Services, LLC - USA - Januray 2009



 

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Contact us through our Worldwide Contact Centre
Tel: +44 1785 25 00 70