AREVA T&D Worldwide Contact Centre
As part of our commitment to customer service, our Worldwide Contact Centre is open 24 hours a day, 365 days a year.You may ask all kinds of questions (commercial, documentation, technical, service, etc.) to our multilingual team (English, French, German or Spanish).
Please note that this service is provided free of charge and is not a service contract; therefore, we cannot offer a guaranteed answer time. However, please be assured that we will provide you with an answer as quickly as possible, as testified by many previous customers:
'The information supplied should be very useful to us & thanks again for taking time out to locate, scan and send, much appreciated.'
Martin Murray - British Nuclear Group - UK - June 2009
'I would just like to extend my gratitude to you for helping us solved this issue. Once again Thank you.'
Ronald Mercado - Electronic & Electrical Industires Corporation (EEIC) - Saudi Arabia - June 2009
'We received the required information from your contact centre.
It helped us to satisfy our customer as well. Thanks for the prompt response.'
Xavier Rayappan - Siemens - Saudi Arabia - June 2009
'Ok merci je me suis trouver,c'est tres bien dètailler bravo AREVA!!!'
Abidine Weissat - SNIM - Societe Nationale Indistrielle et Miniere - Mauritania - June 2009
'Agradezco su interés y preocupación. Estoy en condiciones de informar a Ud. que la comunicación y respuesta recibida frente a mis requerimientos fue efectiva y satisfactoria. Agradezco a la Srta. Mónica y todo el personal involucrado, esperando seguir contando con su excelente apoyo y soporte técnico.'
Marco Leiva Morales - SDI-IMA - Chile - June 2009
'Vielen Dank, ich wurde bestens von Ihren Kollegen mit Informationen versorgt.'
Tobias Melzer - Thales Rail Signalling Solutions - Germany - May 2009
'I received a very prompt reply from Richard at Areva...thank you! I also received my pricing on the item as requested. Thanks for checking :) '
Carolyn Verge - Gescan - Canada - May 2009
'Yes, I have received a response to my questions. Thank you for following up on the matter.'
Geoffrey Biela - Commonwealth Associates Inc. - USA - May 2009
'I greatly value the support I receive from AREVA and am much satisfied with the response. Thank you once again and I hope to receive the prompt response in future as well.'
Kamran Latif - Al Toukhi Company for Industry & Trading - Saudi Arabia - May 2009
'Thanks for the support with this problem, it has been greatly appreciated and was above what I expected.'
Jason Walker - Transfield services Ltd - New Zealand - May 2009
'Thank you for following up so quickly, I greatly appreciate it. I was contacted by your local office and we had a good conversation. Thank you again for all your help.'
Ed Fay - EF Power Sales - USA - May 2009
'Really appreciate the service provided by you keeping in mind the satisfaction of customer is of utmost importance. It was really great. Keep it up.'
Niranjan Jayaraj - Praxair India Pvt. - India - May 2009
'All sorted thank you, I have placed the order this end.'
Keith McLavy - E.on Engineering Academy - UK - May 2009
'Everything that was sent to me was what I needed. I thank you for your timely response.'
Phil Simes - AEP (American Electric Power) - USA - May 2009
'I have just complete dowloading all documents! Thank you so much for your support and time! Those documents are really helpful to me.'
Nguyen Xuan Tung - Shibaura Institute of Technology - Japan - May 2009
'Herzlichen Dank für das Zertifikat.'
Gunter Hirche - REpower Systems AG - Germany - May 2009
'Besten Dank fuer die Dokumentation sowie das weiterleiten meiner Anmerkung.Freundliche Gruesse aus der Schweiz'.
Michael Stetter - Siemens - Germany - April 2009
'Thank you very much for sending the data I requested from Areva. I look forward to receiving your excellent customer service on future'
Jeff McElray - Kema - USA - April 2009
'Me permito agradecerles por la colaboracion prestada, el software V2.14 soluciono mis problemas de comunicacion con el rele P127. Muchas gracias.'
Jorge Aullon Cifuentes - EcoPetrol - Colombia - April 2009
'Everything is good to go...Thanks for all your help'.
Dave Oakley - Newfoundland Power - Canada - April 2009
'Je vous remercie pour la documentation. Cordialement.'
Gary Anicet-Pierrefitte - Schneider Electric - France - April 2009
'Je tiens a vous remercier pour la rapidite a laquelle vous m'avez repondu, et aussi pour la qualite de vos renseignements qui sont tout a fait precis et complets, merci beaucoups ''
Cedric Penisson - Prony Energies - New Caledonia - April 2009
'Besten Dank fuer die Dokumentation sowie das weiterleiten meiner Anmerkung.
Freundliche Gruesse aus der Schweiz'.
Michael Stetter - Siemens - Germany - April 2009
'I received a full response to my questions. Thank you very much for
your help!'
Marshall Turley - Doble Engineering - USA - April 2009
'Thank you so much for your attention and for your help . I do not find words to express greatful and thanks for your help.'
Alaa YAHIA - Aaali Hotel - Saudi Arabia - April 2009
'Using the link you gave me, I can now download the documents I need by the same computer and internet connetion without any charge. It's fantastic. Thank you.'
Hai Hoang Thanh - Hanoi Power Company - Vietnam - April 2009
'I had an excellent response from your local office.'
Joseph Eckersley - Balfour Beatty Rail Projects Ltd - UK - April 2009
'The information you sent is very important to us bacause we have annual test for those bushings but we didin't have a copy of the original factory values. Thanks a lot '.
Guillermo Atilio González Penado - Compañía de Energía de Centroamérica S.A - El Salvador - April 2009
'Thank you very much. Yes. I Received satisfactory answer.
As a ex-employ of AREVA-T&D USA, I thank you once again.'
Chandrasekaran Suryanrayana - Substation Engineering Company - USA - April 2009
'I am very satisfied with the answers that I received from Areva Support,on my question.'
Miroslav Paunoski - KBR- Australia- March 2009
'Your staff here in the Philippines had been very helpful. We would
contact them again for our future requirements. '
Vincent Jimenez - Ventech International Services Philipines Inc.- Philipines- March 2009
' Thank you,
I got an answer from Areva in Norway and are very satisfied with the
answer.'
Vennlig Hilsen - Unitech Power Systems - Norway - March 2009
'The information that has been provided has given me the information I needed.
Thanks for your assistance.'
Laurie Gasper - Aurecon - Australia - March 2009
'I received a phone call from the local office and he provided me the great solution! IEDCftTool.chm file has every information that I need for IED configuration usage. Thank you very much for your kind, swift and clear solutions. I am really impressed.'
YilHwa Lee - LS Industrial Systems - South Korea - March 2009
'Thank you, your prompt response clearly answered my query.'
Chris Roux - Enterprise Power Services Ltd - UK - February 2009
'Witam. Informuje, ze uzyskalem interesujace mnie informacje.
Pozdrawiam'
Janusz Dolecki - P.W. DOLMAX - Poland - February 2009
'Ich habe eine Antwort zu meiner vollsten Zufriedenheit erhalten. Vielen Dank.'
Kurt Kriesi - BKW FMB Energie AG - Switzerland - February 2009
'J'ai été répondue très rapidement et adéquatement.'
Yoan Dallaire Delisle - Cegertec - Canada - February 2009
'Uzyskalem oferte od Panstwa firmy. Dziekuje za zainteresowanie. Pozdrawiam serdecznie.'
Marcin Biel - Elektrotim S.A. - Poland - February 2009
'We want to gratefully inform you that the contact person who you introduced us to has been able to send us technical documentations including catalogs of the items we require.
We are presently studying the documents with a view to place our order soonest.
Thank you once more for your great assistance and cooperation.'
Emmanuel Okoronkwo - Xto-Bag Engineering Limited- Nigeria - February 2009
'I would like to thank you for your kindness and taking care of your customers.'
Admir Celjo - Elektoprenos Bosnia and Herzegovina, OP Sarajevo, TJ - Bosnia and Herzegovina - January 2009
'Mme Isabelle Manet d'AREVA Saint-Priest m'a apporté tous les renseignements nécessaires. Bravo pour votre réactivité!'
Eric Petit - Lycée Marcel Sembat - France - January 2009
'I appreciate your quick response......... Your service is fantastic'
Heinrich Nienaber - Antagrade Electrical - UK - January 2009
'Nous avons effectivement été contacté par votre représentant dans notre
région, à savoir Monsieur Alain Stommen qui nous a fourni un excellent suivi
et le maximum possible des informations demandées.'
Thierry Mertens - ATI Industrie - Belgium - January 2009
'I received what I needed. Thank you very much - I appreciate
the good service!'
Russell Patterson - Relayman Protection Services, LLC - USA - Januray 2009
'I have got already the quote and all technical data from AREVA/Ritz High Voltage Instrument Transformers. Thanks a lot.'
Wojciech Marciniak - Delta Star - USA - December 2008
'Nous avons bien reçu votre offre et nous en remercions.
Comme nous l'avions indiqué à representative, les dates de remises d'offres pour
certains des transformateurs étaient déjà passées. Concernant ce qui reste
d'actualité nous répondrons à nos clients et vous tiendrons informés de la
suite.'
Clovis Voly - Socomelec Ivoire - Ivory Coast - December 2008
'I did get a call from your local agent yesterday. Thank you very much for your response.'
David Kihara - Credible Electronics - Kenya - December 2008
'I would like to thank AREVA for its invaluable contribution in making available such excellent book as NPAG for all Power Enginners. Also, I would like to thank your kind consideration.'
Anderson Magno - Algal & Associates Ltd - Canada - December 2008
'Thanks a lot and I confirm that I received your offer for my
requirement. We are evaluating the offer and shall come back to you
soon.
Ahmed AbuSunimah - Inma Trading Co. Ltd. - Saudi Arabia - December 2008
'Thanks for your follow-up. I was in touch with your representative of the Burlington, Ontario office and he helped me to resolve my queries.
I express my sincere thanks to yourself and your representative. As always, it was wonderful experience with AREVA.'
Pankaj Patel - Paton Controls - Canada - December 2008
'Many thanks for your very fast follow-up and the quality of your actions were excellent. We already made successful contact with the relevant persons.
I would like to take this opportunity to wish you a Merry Christmas and a Happy and Healthy New Year.'
Hans Schwirtz - Draka - Switzerland - December 2008
'Merci du mail,j'ai téléchargé le logiciel micomS1 V2.14 qui fonctionne correctement.'
Louazani Tayeb - Sarl Emateg - France - December 2008
'Thanks the local office has provided excellent back up service and are working together with us to sort the issues .'
Robin Kumar - Corke Instrument Engineering - Australia - November 2008
'I am truly satisfied by the level of customer service your company provided.'
Veaceslav Paladi - Opilen SRL - Netherlands- November 2008
'Alles SUUUPER! Habe ein Angebot bekommen und an meinen Kunden weitergeleitet.Hoffentlich haben wir Glück :)'
Wael EL Morsy - Elmorsy Import-Export - Germany - November 2008
'Ja, ich habe inzwischen Kontakt zu Herrn Siegert von Ihrer Niederlassung
in Köln und einen Gesprächstermin vereinbart. Weitere Gespräche mit
Spezialisten aus dem Hause AREVA werden folgen.Vielen Dank für die Kontaktherstellung, Sie haben mir sehr geholfen !
Jürgen Wilms - BET - Germany - November 2008
'The reply that I received was quick and satisfactory.'
Lam Carl - Syncrude Candada Ltd.- Canada - November 2008
'Je vous remercie une deuxieme fois parceque j'ai réussi à recuperer mon module " Micom P220"grace à vous.à bientot.'
Mohamed Bourahla - Cimenterie De Zahana Mascara - Algeria - October 2008
'Ich bin sehr zufrieden mit der Information Fluß und Kundenfreudlichkeit.Die Bereitschaft zu helfen ist da und ich habe gestern erst für eine Kostenvoranschlagangefordert damit ich mich gut entscheiden kann.'
Stephen Ampofo - Stephen Ampofo - Germany - October 2008
'Une réponse m'a bien été adressée le 15/10/2008 et m'a apporté tous les éléments de réponse.'
Nicolas Nale - Cegelec Nord et Est - France - October 2008
'He tenido una buena respuesta, me han enviado información técnica y según conversación telefónica me enviaran al corto plazo la cotización requerida. Gracias por su atención.'
Carlos Arredondo C - PacificHydro Chile - Chile - October 2008
'I was given an excellent service by the design engineer Ray Bardsley who responded to my query and went the extra mile to help. It was much appreciated.'
John Porro - Flexitricity - UK - October 2008
'Je vous confirme avoir eu les contacts nécessaires avec votre ingénieur de ventes,qui m'a très gentiment envoyé les éléments techniques et son devis, ce qui devrait me permettre de constituer mon dossier de consultation.'
Francis Plaire - SaRL BET Pepin - France - September 2008
'Thanks so much for your timely response. I received it same day I wrote
to you and I used the relay the following day with success. I am really
grateful for your quick response.'
Robinson Kabwe - Zambia Electricity Supply Corp. - Zambia - September 2008
'We received the information we needed. Thank you for your assistance.'
Terry Chandler - Power Quality Thailand Ltd - Thailand - September 2008
'Your representative has been in contact with me several times. I feel good about what
he is telling me and look forward to a resolution soon.'
Jim Allgood - Duke Energy - USA - September 2008
'I received the information I needed very quickly.
Thank you very much.'
Will Lyons - Powercon Corporation - UK - September 2008
'Your representative from the Australia office has been in touch with me and has
provided me with the information I was looking for. I appreciate the
prompt response I received .'
Franklin Koneri - Hatch Associates - Australia - September 2008
'Vous remerçions de vous inquiter sur le devenir de notre demande nous avons bien était contacté par Mr OLIVIER Buret.
Je vous en remercie.'
Franck Bel - IMPACT CORP - France - September 2008
'The P541 PSL was investigated by me and found the intertripping scheme diagrams and I think that will fulfill my requirement.
So, thank you for giving me a lot of technical support throughout this event.'
Manoj Karunaratne - Cruickshanks Ceylon Limited - Sri Lanka - September 2008
'Just to confirm that your representative has been very helpful and has provided
all the technical information required to allow us to progress.
Thank you for all your help.'
Paul Heywood - Siemens T&D Ltd - UK - September 2008
'J' ai bien reçu une réponse technique suite à ma demande.'
Jean Marc Gautrand - Alstom Power Systems - France - August 2008
'I'm impressed by your level of customer care. Your representative in Ghana has contacted me and assures me the request is being progressed.'
Samuel Kwofie - Volta River Authority - Ghana - August 2008
'I have got a prompt and useful reply from your competent authority. I am grateful to you for the efforts and follow ups taken by you in this context. I am sure in future I will never hesitate to approach you for any kind technical clarifications.
Thanking you again.'
S. Prabhuraj - Qiel - India - August 2008
' The response I got was satisfactory and quite fast. Thanks for your help.'
Stephen Hunt - Suncor Energy Ltd. - Canada - August 2008
'Thank you for your kind assistance and offer of further help. For your records, I am a Registered Professional Engineer and I am working with a power utility who is making plans to upgrade their legacy Areva system to use your latest technology. I am attempting to become as familiar as possible with your Areva T & D products. In addition to the information that is posted on Areva's excellent web site, I am certain that the information that you are sending me will help me to accomplish this goal.'
Hollis W. Duncan - Duncan Engineers - USA - August 2008
'Merci de votre demande, l’affaire ce deroule bien
Et j’ai pu rentrer en contact avec la bonne personne.'
Nicolas Schwey - Alpes Technologies - France - August 2008
'Hemos descargado el archivo sin contratiempos, por lo que agradecemos su rápida y oportuna respuesta.'
Eugenio Bahamondes G. - NorTecnica Ingenieros Ltda. - August 2008
'Thank you very much for your speedy response to my request.'
Mike Fisher-Jones - Emefjay Technical Services - UK - August 2008
'I have received a satisfactory response from your representative.
Thanks for checking back.'
Treffle Aussant - Manitoba Hydro - Canada - August 2008
'I have been getting very helpful support from the Areva Regional Manager in the Los Angeles area. The project is moving from FEL2 to FEL3 now and your representative continues to provide information in a timely manner.'
Kam Wong - Jacobs Engineering Group Inc. - USA- August 2008
'Yes we have received the offer from the local office in time,
Thanks for both of your cooperation, and we hope to succeed on this offer by your support.
Thanks again.'
S.Ghanem - Advanced Electrical Systems Co.Ltd - Jordan - July 2008
'I trust that you are well.
Yes I have received the required assistance and we have placed an order for the relays via the south Africa agents.
Many thanks'
Ben du Preez - Illovo Sugar Limited - South Africa - July 2008
'I wanted to inform and thank you for sending "Micom Studio" to me . I recieved it today .
As always , your support is brilliant and unique . Thank you very much'
Reza Hekmati - Tamirat Nirooye Bargh Fars - Iran - July 2008
'Agradezco su atención prestada, la información que me proporcionaron me resulto de suma importancia para poder plantear el presupuesto del proyecto.'
Javier Herrera Rodriguez - caasim - Mexico - July 2008
'I've got the information from one of your colleagues. Appreciate the work you've done.'
Frank Xu - PB Power - Australia - July 2008
'Yes everything was answered and more. The contact was very professional and eager to assist.Thank you.'
Tony Goszulak - NEI Electric Power Engineering Inc. - USA - July 2008
'La respuesta fue rapida y satisfatoria. Para la solucion definitiva solo hay que esperar la proxima version del
Micom studio'
Kennedy Herrera - Ingelmec SA - Peru - June 2008
'Thank you for your concern. I have received the areva relay alarm list needed.Thank you for the prompt action.'
Eng Ben Low - TNB - Malaysia - June 2008
'Je vous remercie de l’intérêt que vous avez accordé à ma demande, je ne manquerais pas de vous relancer au besoin.'
Drissa Bamba - EDM-SA - Mali - June 2008
'Thank you for following-up with me.Yes, I have been in contact with your representatives. They have been very helpful.
I am currently waiting on instructions from my end-user and will coordinate either the service or new equipment purchase with them.'
Cheryl S. Landis - Gregory Poole Power Systems - USA - June 2008
Martin Murray - British Nuclear Group - UK - June 2009
'I would just like to extend my gratitude to you for helping us solved this issue. Once again Thank you.'
Ronald Mercado - Electronic & Electrical Industires Corporation (EEIC) - Saudi Arabia - June 2009
'We received the required information from your contact centre.
It helped us to satisfy our customer as well. Thanks for the prompt response.'
Xavier Rayappan - Siemens - Saudi Arabia - June 2009
'Ok merci je me suis trouver,c'est tres bien dètailler bravo AREVA!!!'
Abidine Weissat - SNIM - Societe Nationale Indistrielle et Miniere - Mauritania - June 2009
'Agradezco su interés y preocupación. Estoy en condiciones de informar a Ud. que la comunicación y respuesta recibida frente a mis requerimientos fue efectiva y satisfactoria. Agradezco a la Srta. Mónica y todo el personal involucrado, esperando seguir contando con su excelente apoyo y soporte técnico.'
Marco Leiva Morales - SDI-IMA - Chile - June 2009
'Vielen Dank, ich wurde bestens von Ihren Kollegen mit Informationen versorgt.'
Tobias Melzer - Thales Rail Signalling Solutions - Germany - May 2009
'I received a very prompt reply from Richard at Areva...thank you! I also received my pricing on the item as requested. Thanks for checking :) '
Carolyn Verge - Gescan - Canada - May 2009
'Yes, I have received a response to my questions. Thank you for following up on the matter.'
Geoffrey Biela - Commonwealth Associates Inc. - USA - May 2009
'I greatly value the support I receive from AREVA and am much satisfied with the response. Thank you once again and I hope to receive the prompt response in future as well.'
Kamran Latif - Al Toukhi Company for Industry & Trading - Saudi Arabia - May 2009
'Thanks for the support with this problem, it has been greatly appreciated and was above what I expected.'
Jason Walker - Transfield services Ltd - New Zealand - May 2009
'Thank you for following up so quickly, I greatly appreciate it. I was contacted by your local office and we had a good conversation. Thank you again for all your help.'
Ed Fay - EF Power Sales - USA - May 2009
'Really appreciate the service provided by you keeping in mind the satisfaction of customer is of utmost importance. It was really great. Keep it up.'
Niranjan Jayaraj - Praxair India Pvt. - India - May 2009
'All sorted thank you, I have placed the order this end.'
Keith McLavy - E.on Engineering Academy - UK - May 2009
'Everything that was sent to me was what I needed. I thank you for your timely response.'
Phil Simes - AEP (American Electric Power) - USA - May 2009
'I have just complete dowloading all documents! Thank you so much for your support and time! Those documents are really helpful to me.'
Nguyen Xuan Tung - Shibaura Institute of Technology - Japan - May 2009
'Herzlichen Dank für das Zertifikat.'
Gunter Hirche - REpower Systems AG - Germany - May 2009
'Besten Dank fuer die Dokumentation sowie das weiterleiten meiner Anmerkung.Freundliche Gruesse aus der Schweiz'.
Michael Stetter - Siemens - Germany - April 2009
'Thank you very much for sending the data I requested from Areva. I look forward to receiving your excellent customer service on future'
Jeff McElray - Kema - USA - April 2009
'Me permito agradecerles por la colaboracion prestada, el software V2.14 soluciono mis problemas de comunicacion con el rele P127. Muchas gracias.'
Jorge Aullon Cifuentes - EcoPetrol - Colombia - April 2009
'Everything is good to go...Thanks for all your help'.
Dave Oakley - Newfoundland Power - Canada - April 2009
'Je vous remercie pour la documentation. Cordialement.'
Gary Anicet-Pierrefitte - Schneider Electric - France - April 2009
'Je tiens a vous remercier pour la rapidite a laquelle vous m'avez repondu, et aussi pour la qualite de vos renseignements qui sont tout a fait precis et complets, merci beaucoups ''
Cedric Penisson - Prony Energies - New Caledonia - April 2009
'Besten Dank fuer die Dokumentation sowie das weiterleiten meiner Anmerkung.
Freundliche Gruesse aus der Schweiz'.
Michael Stetter - Siemens - Germany - April 2009
'I received a full response to my questions. Thank you very much for
your help!'
Marshall Turley - Doble Engineering - USA - April 2009
'Thank you so much for your attention and for your help . I do not find words to express greatful and thanks for your help.'
Alaa YAHIA - Aaali Hotel - Saudi Arabia - April 2009
'Using the link you gave me, I can now download the documents I need by the same computer and internet connetion without any charge. It's fantastic. Thank you.'
Hai Hoang Thanh - Hanoi Power Company - Vietnam - April 2009
'I had an excellent response from your local office.'
Joseph Eckersley - Balfour Beatty Rail Projects Ltd - UK - April 2009
'The information you sent is very important to us bacause we have annual test for those bushings but we didin't have a copy of the original factory values. Thanks a lot '.
Guillermo Atilio González Penado - Compañía de Energía de Centroamérica S.A - El Salvador - April 2009
'Thank you very much. Yes. I Received satisfactory answer.
As a ex-employ of AREVA-T&D USA, I thank you once again.'
Chandrasekaran Suryanrayana - Substation Engineering Company - USA - April 2009
'I am very satisfied with the answers that I received from Areva Support,on my question.'
Miroslav Paunoski - KBR- Australia- March 2009
'Your staff here in the Philippines had been very helpful. We would
contact them again for our future requirements. '
Vincent Jimenez - Ventech International Services Philipines Inc.- Philipines- March 2009
' Thank you,
I got an answer from Areva in Norway and are very satisfied with the
answer.'
Vennlig Hilsen - Unitech Power Systems - Norway - March 2009
'The information that has been provided has given me the information I needed.
Thanks for your assistance.'
Laurie Gasper - Aurecon - Australia - March 2009
'I received a phone call from the local office and he provided me the great solution! IEDCftTool.chm file has every information that I need for IED configuration usage. Thank you very much for your kind, swift and clear solutions. I am really impressed.'
YilHwa Lee - LS Industrial Systems - South Korea - March 2009
'Thank you, your prompt response clearly answered my query.'
Chris Roux - Enterprise Power Services Ltd - UK - February 2009
'Witam. Informuje, ze uzyskalem interesujace mnie informacje.
Pozdrawiam'
Janusz Dolecki - P.W. DOLMAX - Poland - February 2009
'Ich habe eine Antwort zu meiner vollsten Zufriedenheit erhalten. Vielen Dank.'
Kurt Kriesi - BKW FMB Energie AG - Switzerland - February 2009
'J'ai été répondue très rapidement et adéquatement.'
Yoan Dallaire Delisle - Cegertec - Canada - February 2009
'Uzyskalem oferte od Panstwa firmy. Dziekuje za zainteresowanie. Pozdrawiam serdecznie.'
Marcin Biel - Elektrotim S.A. - Poland - February 2009
'We want to gratefully inform you that the contact person who you introduced us to has been able to send us technical documentations including catalogs of the items we require.
We are presently studying the documents with a view to place our order soonest.
Thank you once more for your great assistance and cooperation.'
Emmanuel Okoronkwo - Xto-Bag Engineering Limited- Nigeria - February 2009
'I would like to thank you for your kindness and taking care of your customers.'
Admir Celjo - Elektoprenos Bosnia and Herzegovina, OP Sarajevo, TJ - Bosnia and Herzegovina - January 2009
'Mme Isabelle Manet d'AREVA Saint-Priest m'a apporté tous les renseignements nécessaires. Bravo pour votre réactivité!'
Eric Petit - Lycée Marcel Sembat - France - January 2009
'I appreciate your quick response......... Your service is fantastic'
Heinrich Nienaber - Antagrade Electrical - UK - January 2009
'Nous avons effectivement été contacté par votre représentant dans notre
région, à savoir Monsieur Alain Stommen qui nous a fourni un excellent suivi
et le maximum possible des informations demandées.'
Thierry Mertens - ATI Industrie - Belgium - January 2009
'I received what I needed. Thank you very much - I appreciate
the good service!'
Russell Patterson - Relayman Protection Services, LLC - USA - Januray 2009
'I have got already the quote and all technical data from AREVA/Ritz High Voltage Instrument Transformers. Thanks a lot.'
Wojciech Marciniak - Delta Star - USA - December 2008
'Nous avons bien reçu votre offre et nous en remercions.
Comme nous l'avions indiqué à representative, les dates de remises d'offres pour
certains des transformateurs étaient déjà passées. Concernant ce qui reste
d'actualité nous répondrons à nos clients et vous tiendrons informés de la
suite.'
Clovis Voly - Socomelec Ivoire - Ivory Coast - December 2008
'I did get a call from your local agent yesterday. Thank you very much for your response.'
David Kihara - Credible Electronics - Kenya - December 2008
'I would like to thank AREVA for its invaluable contribution in making available such excellent book as NPAG for all Power Enginners. Also, I would like to thank your kind consideration.'
Anderson Magno - Algal & Associates Ltd - Canada - December 2008
'Thanks a lot and I confirm that I received your offer for my
requirement. We are evaluating the offer and shall come back to you
soon.
Ahmed AbuSunimah - Inma Trading Co. Ltd. - Saudi Arabia - December 2008
'Thanks for your follow-up. I was in touch with your representative of the Burlington, Ontario office and he helped me to resolve my queries.
I express my sincere thanks to yourself and your representative. As always, it was wonderful experience with AREVA.'
Pankaj Patel - Paton Controls - Canada - December 2008
'Many thanks for your very fast follow-up and the quality of your actions were excellent. We already made successful contact with the relevant persons.
I would like to take this opportunity to wish you a Merry Christmas and a Happy and Healthy New Year.'
Hans Schwirtz - Draka - Switzerland - December 2008
'Merci du mail,j'ai téléchargé le logiciel micomS1 V2.14 qui fonctionne correctement.'
Louazani Tayeb - Sarl Emateg - France - December 2008
'Thanks the local office has provided excellent back up service and are working together with us to sort the issues .'
Robin Kumar - Corke Instrument Engineering - Australia - November 2008
'I am truly satisfied by the level of customer service your company provided.'
Veaceslav Paladi - Opilen SRL - Netherlands- November 2008
'Alles SUUUPER! Habe ein Angebot bekommen und an meinen Kunden weitergeleitet.Hoffentlich haben wir Glück :)'
Wael EL Morsy - Elmorsy Import-Export - Germany - November 2008
'Ja, ich habe inzwischen Kontakt zu Herrn Siegert von Ihrer Niederlassung
in Köln und einen Gesprächstermin vereinbart. Weitere Gespräche mit
Spezialisten aus dem Hause AREVA werden folgen.Vielen Dank für die Kontaktherstellung, Sie haben mir sehr geholfen !
Jürgen Wilms - BET - Germany - November 2008
'The reply that I received was quick and satisfactory.'
Lam Carl - Syncrude Candada Ltd.- Canada - November 2008
'Je vous remercie une deuxieme fois parceque j'ai réussi à recuperer mon module " Micom P220"grace à vous.à bientot.'
Mohamed Bourahla - Cimenterie De Zahana Mascara - Algeria - October 2008
'Ich bin sehr zufrieden mit der Information Fluß und Kundenfreudlichkeit.Die Bereitschaft zu helfen ist da und ich habe gestern erst für eine Kostenvoranschlagangefordert damit ich mich gut entscheiden kann.'
Stephen Ampofo - Stephen Ampofo - Germany - October 2008
'Une réponse m'a bien été adressée le 15/10/2008 et m'a apporté tous les éléments de réponse.'
Nicolas Nale - Cegelec Nord et Est - France - October 2008
'He tenido una buena respuesta, me han enviado información técnica y según conversación telefónica me enviaran al corto plazo la cotización requerida. Gracias por su atención.'
Carlos Arredondo C - PacificHydro Chile - Chile - October 2008
'I was given an excellent service by the design engineer Ray Bardsley who responded to my query and went the extra mile to help. It was much appreciated.'
John Porro - Flexitricity - UK - October 2008
'Je vous confirme avoir eu les contacts nécessaires avec votre ingénieur de ventes,qui m'a très gentiment envoyé les éléments techniques et son devis, ce qui devrait me permettre de constituer mon dossier de consultation.'
Francis Plaire - SaRL BET Pepin - France - September 2008
'Thanks so much for your timely response. I received it same day I wrote
to you and I used the relay the following day with success. I am really
grateful for your quick response.'
Robinson Kabwe - Zambia Electricity Supply Corp. - Zambia - September 2008
'We received the information we needed. Thank you for your assistance.'
Terry Chandler - Power Quality Thailand Ltd - Thailand - September 2008
'Your representative has been in contact with me several times. I feel good about what
he is telling me and look forward to a resolution soon.'
Jim Allgood - Duke Energy - USA - September 2008
'I received the information I needed very quickly.
Thank you very much.'
Will Lyons - Powercon Corporation - UK - September 2008
'Your representative from the Australia office has been in touch with me and has
provided me with the information I was looking for. I appreciate the
prompt response I received .'
Franklin Koneri - Hatch Associates - Australia - September 2008
'Vous remerçions de vous inquiter sur le devenir de notre demande nous avons bien était contacté par Mr OLIVIER Buret.
Je vous en remercie.'
Franck Bel - IMPACT CORP - France - September 2008
'The P541 PSL was investigated by me and found the intertripping scheme diagrams and I think that will fulfill my requirement.
So, thank you for giving me a lot of technical support throughout this event.'
Manoj Karunaratne - Cruickshanks Ceylon Limited - Sri Lanka - September 2008
'Just to confirm that your representative has been very helpful and has provided
all the technical information required to allow us to progress.
Thank you for all your help.'
Paul Heywood - Siemens T&D Ltd - UK - September 2008
'J' ai bien reçu une réponse technique suite à ma demande.'
Jean Marc Gautrand - Alstom Power Systems - France - August 2008
'I'm impressed by your level of customer care. Your representative in Ghana has contacted me and assures me the request is being progressed.'
Samuel Kwofie - Volta River Authority - Ghana - August 2008
'I have got a prompt and useful reply from your competent authority. I am grateful to you for the efforts and follow ups taken by you in this context. I am sure in future I will never hesitate to approach you for any kind technical clarifications.
Thanking you again.'
S. Prabhuraj - Qiel - India - August 2008
' The response I got was satisfactory and quite fast. Thanks for your help.'
Stephen Hunt - Suncor Energy Ltd. - Canada - August 2008
'Thank you for your kind assistance and offer of further help. For your records, I am a Registered Professional Engineer and I am working with a power utility who is making plans to upgrade their legacy Areva system to use your latest technology. I am attempting to become as familiar as possible with your Areva T & D products. In addition to the information that is posted on Areva's excellent web site, I am certain that the information that you are sending me will help me to accomplish this goal.'
Hollis W. Duncan - Duncan Engineers - USA - August 2008
'Merci de votre demande, l’affaire ce deroule bien
Et j’ai pu rentrer en contact avec la bonne personne.'
Nicolas Schwey - Alpes Technologies - France - August 2008
'Hemos descargado el archivo sin contratiempos, por lo que agradecemos su rápida y oportuna respuesta.'
Eugenio Bahamondes G. - NorTecnica Ingenieros Ltda. - August 2008
'Thank you very much for your speedy response to my request.'
Mike Fisher-Jones - Emefjay Technical Services - UK - August 2008
'I have received a satisfactory response from your representative.
Thanks for checking back.'
Treffle Aussant - Manitoba Hydro - Canada - August 2008
'I have been getting very helpful support from the Areva Regional Manager in the Los Angeles area. The project is moving from FEL2 to FEL3 now and your representative continues to provide information in a timely manner.'
Kam Wong - Jacobs Engineering Group Inc. - USA- August 2008
'Yes we have received the offer from the local office in time,
Thanks for both of your cooperation, and we hope to succeed on this offer by your support.
Thanks again.'
S.Ghanem - Advanced Electrical Systems Co.Ltd - Jordan - July 2008
'I trust that you are well.
Yes I have received the required assistance and we have placed an order for the relays via the south Africa agents.
Many thanks'
Ben du Preez - Illovo Sugar Limited - South Africa - July 2008
'I wanted to inform and thank you for sending "Micom Studio" to me . I recieved it today .
As always , your support is brilliant and unique . Thank you very much'
Reza Hekmati - Tamirat Nirooye Bargh Fars - Iran - July 2008
'Agradezco su atención prestada, la información que me proporcionaron me resulto de suma importancia para poder plantear el presupuesto del proyecto.'
Javier Herrera Rodriguez - caasim - Mexico - July 2008
'I've got the information from one of your colleagues. Appreciate the work you've done.'
Frank Xu - PB Power - Australia - July 2008
'Yes everything was answered and more. The contact was very professional and eager to assist.Thank you.'
Tony Goszulak - NEI Electric Power Engineering Inc. - USA - July 2008
'La respuesta fue rapida y satisfatoria. Para la solucion definitiva solo hay que esperar la proxima version del
Micom studio'
Kennedy Herrera - Ingelmec SA - Peru - June 2008
'Thank you for your concern. I have received the areva relay alarm list needed.Thank you for the prompt action.'
Eng Ben Low - TNB - Malaysia - June 2008
'Je vous remercie de l’intérêt que vous avez accordé à ma demande, je ne manquerais pas de vous relancer au besoin.'
Drissa Bamba - EDM-SA - Mali - June 2008
'Thank you for following-up with me.Yes, I have been in contact with your representatives. They have been very helpful.
I am currently waiting on instructions from my end-user and will coordinate either the service or new equipment purchase with them.'
Cheryl S. Landis - Gregory Poole Power Systems - USA - June 2008
