AREVA T&D Worldwide Contact Centre
As part of our commitment to customer service, our Worldwide Contact Centre is open 24 hours a day, 365 days a year. You may ask all kinds of questions (commercial, documentation, technical, service, etc.) to our multilingual team (English, French, German, Spanish or Polish). We'll endeavour to answer your questions or put you in contact with the relevant people as quickly as possible. Please note that this service is provided free of charge and is not a service contract; therefore, we cannot offer a guaranteed answer time. However, please be assured that we will do our best, as illustrated by many previous customers' testimonials shown at the bottom of this page.
The Contact Centre also provides a proactive e-mailing function. This helps us develop a better working relationship with our customers by keeping them informed of new product launches, technical software releases.
The Contact Centre plays a major part in the continuous quality improvement strategy of AREVA T&D by providing an internal e-survey design service for Commercial, Marketing and Communication departments to better understand your requirements.
'Thank you very much for your speedy assistance and response to my request.'
Vibhu Kumar - NHPC LTD – India – July 2010
'Ja ich habe mit ihrem Kollegen gesprochen und mein Anliegen wurde sehr schnell und zu meiner Zufriedenheit erfüllt.'
Marius Battis - Sonn Elektrotechnik GmbH – Germany – July 2010
'Je suis impressionné par la rapidité de réaction. C'est assez rare pour être salué.'
Henri Miachon - Liberian Agricultural Company – Liberia – July 2010
'We appreciate your response and concern about our inquiry, and were glad to inform you that we already solved the situation.
Through this, we are aware that whatever situation we encounter the next time, we know that your going to support us, and we are very grateful for that..
Thank You so much.'
Adrian B. Soro - Electrical System Solution LLC – United Arab Emirates – June 2010
'Many thanks for the manual. Your assistance is greatly appreciated.'
Steve Burgess - R & B Switchgear Services Ltd – United Kingdom – June 2010
'I am very impressed with the level of support and response.'
Robert Ivory - Transend Networks – Australia – June 2010
'Estoy admirado por la disposicion de su personal para con mi consulta. Destacar esas actitudes hace que las personas crezcan, por ende tambien las empresas. Es digno de destacar.'
Ezequiel Ruffino – Telecom Argentina – Argentina – May 2010
'Je vous remercie pour votre soutien et vos démarches.'
Ivan Hermann – BP – France – May 2010
'You have eliminated my problems. Your service is very, very good.'
Giovanni Niccolini Serragli – Technicser – Italy – May 2010
'Thanks for getting back to me so quickly, I'm always amazed how quickly you and your colleagues respond to my queries, it's fantastic service!.'
Andy Shepherd - CE Electric UK Ltd - UK- April 2010
'Merci pour votre efficacité et votre rapidité.'
Hervé Martinet - Socotec Industries - France - April 2010
'Thanks for your assistance. I look forward to more business with Areva!!'
Richard Matsiko - Uganda Electricity Transmission Company Limited - Uganda - April 2010
'The information is very useful and I could find the details I need. Thanks a lot.'
Kleone Tavares Santos - Scottish And Southern Energy - UK - April 2010
'We got an offer just now from AREVA T&D - India. Thanking you again for your support in this regard.'
Dharmaraj Augustine - Qatar Development & Trading Co. - Qatar - April 2010
'Thank you for your quick response and cooperation. I never expected such quick response. Thank you again for your help.'
Solomon Leul - EEPCO - Ethiopia - April 2010
'Wow, that was fast! Very impressive. Thank you.'
Cliff Campeau - Siemens - Canada - April 2010
'Je tiens à vous rassurer que tout s'est bien passé une prompt professionnalisme et nous allons très bientôt passer la commande.'
Missohoun Bruno Ayao - Mexan's - France - April 2010
'Yes, you have fully answered all my questions. Thank you for all your help.'
Derrick Wong - SUBNET Solutions Inc. - Canada - April 2010
'He recibido un excelente servicio, rápidamente recibí la cotización y hemos puesto nuestra orden.'
Benjamin Giron - PCM ingenieria - Guatemala - April 2010
'Effectivement votre réponse a été satisfaisante. Les documents qui m'ont été remis contenaient les informations recherchées.
Encore merci pour ce service.'
Teddy Gigan - SETB - Reunion - March 2010
'I have received the satisfactory answer for below my request. Thanks for
your attention regarding progress of the issue.'
Manoj Karunaratne - Cruickshanks Ceylon Private - Sri Lanka - March 2010
'With your great care the case is moving very well. We are about to place an order with a local company which is an AREVA authorized system provider in Beijing.
Your quick response and efficient works impressed us very much.
Thank you very much.'
Wang Biao - Zhengdong Group - China - March 2010
'I got a fast and satisfactory reply from your sales representatives in Melbourne. I plan to contact them in future if i require further information.'
Laksumana Jayawickrama - Parsons Brinckerhoff - Australia - March 2010
'Agradezco el contacto y le confirmo que he recibido respuesta inmediata y satisfactoria con información técnica y la cotización solicitada.'
Luis Eduardo Bao - Servicios Eléctricos SH - Argentina - March 2010
'Your information is useful for me and it help me to complete install MICOM S1 successfully.
Thanks for your help.'
Mohamed El-Ahmar - PESCO - United Arab Emirates - March 2010
'I appreciate the quick response from you and for the software.'
Arnald Govender - ABB - UK - March 2010
'Your reply was wery satisfactory. Thanks for your help and kind attention.'
Gonzalo de la Sovera - Red Logistics Corp - USA - March 2010
'I am very thank full & really pleased to see so nice & prompt replies by your team.'
Shahid Mahmood Alvi - NAMA Chemicals - Saudi Arabia - March 2010
'Je vous remercie infiniment pour votre aide et votre collaboration.'
Aziz Habiballah - Nexans Maroc - Morocco - March 2010
'Buenos días, mil gracias por su valiosa ayuda.'
Diego Sandoval - Schneider-Electric - Ecuador - February 2010
'I was contacted by Richard J. Bernard.
He provided a quote in a timely manner, excellent service.'
Johnny Youngblood - GEXPRO - Georgia - February 2010
'Mauro Yanase was a great help to me. I got all of my questions answered in a timely manner. I have already thanked him for his help but you could thank him again for me.'
Nick Smith - Newkirk Electric Associates - USA - February 2010
'Vielen Dank für die Nachfrage. Die Informationen wurden schnell und gut
geliefert, bin sehr zufrieden!'
Michael Bondeur - Elektro-Consulting - Germany - February 2010
'Thank you for interest in my case.
Answer I have received from you was very satisfactory, I received all
information which I need.
Your local office (Mr Burek from Poland) is now in contact with me, so if I
have any problem, I will contact to your local office.
After your message with instruction about installation program Micom S1 in
Vista everything is clear. Installation is starting and rest of the process
of installation is going without problem.'
Mateusz Kowalski - Energobud - Poland - January 2010
'I was able to receive the information I needed, thank you.'
Chad Smith - GE - Canada - January 2010
'Richard Bernard sent us a quote on the 12th and we place the order that day.
Thank you for following up on this.'
Jillian Ryan - Eagle Engineering - USA - January 2010
'Muchisimas Gracias por su amabilidad.'
Riccardo Raul Gomez Bouchet - Expert Engineers SL-Spain - January 2010
'Thank you again for your fast service.'
Marion Jurado - Al Khobar - Saudi Arabia - December 2009
'Dziekuje za operatywnosc w przygotowaniu oferty oraz zaangazowanie.'
Sosnowska Justyna - Wloszczowa - Poland - December 2009
'Thanks. That's super fast respond!!! Thanks and have a good day.'
Mahbob Abdul Kadir - Singapore - December 2009
'Vielen Dank für Ihre freundliche Nachfrage. Unverzüglich sowie kompetent&hilfsbereit hat sich bereits am Tag nach meiner Anfrage Herr Lohe vom Standort Mühlheim bei mir gemeldet, sich die Situation erläutern lassen und eine zeitnahe Unterstützung nicht nur zugesagt sondern auch geleistet. Bin beeindruckt.'
Peter Vossiek - Osnabrück - Germany - December 2009
'I can confirm that the information I received from the Contact Centre was exactly that I was requesting, so perfect. Additionally, the speed of response was very good.Thank you.'
Ian Cook - Gwynedd - UK - November 2009
'Thanks for doing the needful. Your local representative called on me and provided the required data. Thanks once again.'
Sridhar Rao - Doha - Qatar - November 2009
'I would like to thank you for the assistance you provided. All questions had been answered and already arranged a meeting from your representative.'
Oswaldo Arcales - Muang - Thailand - November 2009
'I did receive your reply and I appreciate both: the promptness and the content of the answer, as we can perform the tests as wished. Thank you very much once again.'
Carlos Tarrio - Córdoba- Spain- November 2009
'Comverge received a very professional reply from Areva. Thank you for checking back with us to ensure that our respective organizations properly engaged for this opportunity. On behalf of the staff and engineers of Comverge, we are looking forward to working with AREVA for this project.'
David Lentsch - Comverge - USA - October 2009
'Muchísimas gracias por tu ayuda!'
David Cayeros Valadez - Sensa Control Digital - Mexico - October 2009
'Thank you for your prompt reply & excellent service, I am pleased to say
that the said barriers were removed within a day of my email , this is a
good example of an efficient company...well done !'
Peter Atkinson - UK - October 2009
'Estimados amigos de AREVA, estoy muy agradecido por la información recibida.'
Abel Roberto Huaman Jesus - HCJ - Peru - October 2009
'I have received a satisfactory answer to below my request & your cooperation throughout this event is highly appreciated.'
Manoj Karunaratne - Cruickshanks Ceylon - Sri Lanka - October 2009
'Yes, I am happy with the response I got. Thanks very much. Very pleased with your contact centre and I have been interacting for over 6 years!!'
Hema Padmanabhan - ABB - UK - September 2009
'En effet, un de vos commerciaux a pris contact avec moi, en répondant à mes attentes et en le remerciant de votre réactivité.'
Fabien Haget - Optinergie - France - September 2009
'Many thanks for your excellent service.'
Nick Brown - National Grid - UK - September 2009
'Thanks a lot for your interest. I have received all the support/information we need and I'm really satisfied with the good answer/service of AREVA especially from you colleagues.'
Fernando Rodriguez - Electrificaciones Y Montajes Guinovart - Turkey -
September 2009
'Un grand merci pour votre aide ! Laurent m'a contacté 5 mn après votre appel. Comme nous disons au Bresil PARABENS !!'
Arnaud Fau - Accor - Brazil - September 2009
'Thank you very much for co-operation & assistance provided by you and your team. You made my job easy. Again I thank you & your team for prompt response.'
Saroj Sah - Rashmi Sponge Iron & Power Ind.Ltd. - India - August 2009
'Je vous confirme avoir reçu les réponses à mes interrogations. Malgrès l'absentéisme dû à la période estivale, mes correspondants téléphoniques ont fait leur possible pour répondre à mes questions ou trouver l'interlocuteur adéquate.'
Frédéric Hoarau - Société SPEAR - France - August 2009
'Thanks for providing us guidance. After replacing the relay as you suggested we have resolved the problem. Now everything is ok. Thanks again for your cooperation.'
Jamshed Ali Khan - Marafiq - Saudi Arabia - August 2009
'I have received the information requested. I am satisfied with the great job your unit is accomplishing. Congratulations.'
Javier Herrera - Potenciamax, S.A. - Panama - August 2009
'Danke, ich bin kontaktiert worden und habe auch eine Lösung für meine Thematik bekommen.'
Dirk Rittinghaus - ECC Company - Germany - August 2009
'Thank you so much for your help everything is ok, my problem solved and finished I did not find words to thanks you, Areva contact.centre is always respect the others.'
Alaa Yahia - Aaali Hotel - Saudi Arabia - July 2009
'Thanks very much for your support in providing the required document, I am very much indebted to you for support provided by your company. Once again lot of thank'
Shellender Singh - Punjab State Electricity Board - India - July 2009
'Quiero agradecerle las instrucciones que me hizo llegar para bajar el libro NPAG "Network Protection & Automation Guide". Este material me resultará muy importante para mis clases de "PROTECCIONES ELÉCTRICAS" de la Carrera Ingeniería Eléctrica en la Facultad Santa Fe de la Universidad Tecnológica Nacional. Nuevamente gracias.'
Ing. Elbio Pablo Vaillard - Universidad Tecnológica Nacional - Argentina - July 2009
'Thank you very much for your prompt and efficient response! It is highly appreciated.'
Bruno D'SILVA - Siemens - India - July 2009
'Thank you so much for your prompt advice. I have been satisfied with your answer for my concern about syncheck relay ALSTOM MAVS 02 which help me understand more.Thanks and best regards.'
Pham Hong Phuc - Nam Con Son Pipeline Co. - VietNam - July 2009
'Thank you regarding the information about this relay it has been of great use to me.'
Gary O'Neill - Freedom Power Projects - UK - July 2009
Vibhu Kumar - NHPC LTD – India – July 2010
'Ja ich habe mit ihrem Kollegen gesprochen und mein Anliegen wurde sehr schnell und zu meiner Zufriedenheit erfüllt.'
Marius Battis - Sonn Elektrotechnik GmbH – Germany – July 2010
'Je suis impressionné par la rapidité de réaction. C'est assez rare pour être salué.'
Henri Miachon - Liberian Agricultural Company – Liberia – July 2010
'We appreciate your response and concern about our inquiry, and were glad to inform you that we already solved the situation.
Through this, we are aware that whatever situation we encounter the next time, we know that your going to support us, and we are very grateful for that..
Thank You so much.'
Adrian B. Soro - Electrical System Solution LLC – United Arab Emirates – June 2010
'Many thanks for the manual. Your assistance is greatly appreciated.'
Steve Burgess - R & B Switchgear Services Ltd – United Kingdom – June 2010
'I am very impressed with the level of support and response.'
Robert Ivory - Transend Networks – Australia – June 2010
'Estoy admirado por la disposicion de su personal para con mi consulta. Destacar esas actitudes hace que las personas crezcan, por ende tambien las empresas. Es digno de destacar.'
Ezequiel Ruffino – Telecom Argentina – Argentina – May 2010
'Je vous remercie pour votre soutien et vos démarches.'
Ivan Hermann – BP – France – May 2010
'You have eliminated my problems. Your service is very, very good.'
Giovanni Niccolini Serragli – Technicser – Italy – May 2010
'Thanks for getting back to me so quickly, I'm always amazed how quickly you and your colleagues respond to my queries, it's fantastic service!.'
Andy Shepherd - CE Electric UK Ltd - UK- April 2010
'Merci pour votre efficacité et votre rapidité.'
Hervé Martinet - Socotec Industries - France - April 2010
'Thanks for your assistance. I look forward to more business with Areva!!'
Richard Matsiko - Uganda Electricity Transmission Company Limited - Uganda - April 2010
'The information is very useful and I could find the details I need. Thanks a lot.'
Kleone Tavares Santos - Scottish And Southern Energy - UK - April 2010
'We got an offer just now from AREVA T&D - India. Thanking you again for your support in this regard.'
Dharmaraj Augustine - Qatar Development & Trading Co. - Qatar - April 2010
'Thank you for your quick response and cooperation. I never expected such quick response. Thank you again for your help.'
Solomon Leul - EEPCO - Ethiopia - April 2010
'Wow, that was fast! Very impressive. Thank you.'
Cliff Campeau - Siemens - Canada - April 2010
'Je tiens à vous rassurer que tout s'est bien passé une prompt professionnalisme et nous allons très bientôt passer la commande.'
Missohoun Bruno Ayao - Mexan's - France - April 2010
'Yes, you have fully answered all my questions. Thank you for all your help.'
Derrick Wong - SUBNET Solutions Inc. - Canada - April 2010
'He recibido un excelente servicio, rápidamente recibí la cotización y hemos puesto nuestra orden.'
Benjamin Giron - PCM ingenieria - Guatemala - April 2010
'Effectivement votre réponse a été satisfaisante. Les documents qui m'ont été remis contenaient les informations recherchées.
Encore merci pour ce service.'
Teddy Gigan - SETB - Reunion - March 2010
'I have received the satisfactory answer for below my request. Thanks for
your attention regarding progress of the issue.'
Manoj Karunaratne - Cruickshanks Ceylon Private - Sri Lanka - March 2010
'With your great care the case is moving very well. We are about to place an order with a local company which is an AREVA authorized system provider in Beijing.
Your quick response and efficient works impressed us very much.
Thank you very much.'
Wang Biao - Zhengdong Group - China - March 2010
'I got a fast and satisfactory reply from your sales representatives in Melbourne. I plan to contact them in future if i require further information.'
Laksumana Jayawickrama - Parsons Brinckerhoff - Australia - March 2010
'Agradezco el contacto y le confirmo que he recibido respuesta inmediata y satisfactoria con información técnica y la cotización solicitada.'
Luis Eduardo Bao - Servicios Eléctricos SH - Argentina - March 2010
'Your information is useful for me and it help me to complete install MICOM S1 successfully.
Thanks for your help.'
Mohamed El-Ahmar - PESCO - United Arab Emirates - March 2010
'I appreciate the quick response from you and for the software.'
Arnald Govender - ABB - UK - March 2010
'Your reply was wery satisfactory. Thanks for your help and kind attention.'
Gonzalo de la Sovera - Red Logistics Corp - USA - March 2010
'I am very thank full & really pleased to see so nice & prompt replies by your team.'
Shahid Mahmood Alvi - NAMA Chemicals - Saudi Arabia - March 2010
'Je vous remercie infiniment pour votre aide et votre collaboration.'
Aziz Habiballah - Nexans Maroc - Morocco - March 2010
'Buenos días, mil gracias por su valiosa ayuda.'
Diego Sandoval - Schneider-Electric - Ecuador - February 2010
'I was contacted by Richard J. Bernard.
He provided a quote in a timely manner, excellent service.'
Johnny Youngblood - GEXPRO - Georgia - February 2010
'Mauro Yanase was a great help to me. I got all of my questions answered in a timely manner. I have already thanked him for his help but you could thank him again for me.'
Nick Smith - Newkirk Electric Associates - USA - February 2010
'Vielen Dank für die Nachfrage. Die Informationen wurden schnell und gut
geliefert, bin sehr zufrieden!'
Michael Bondeur - Elektro-Consulting - Germany - February 2010
'Thank you for interest in my case.
Answer I have received from you was very satisfactory, I received all
information which I need.
Your local office (Mr Burek from Poland) is now in contact with me, so if I
have any problem, I will contact to your local office.
After your message with instruction about installation program Micom S1 in
Vista everything is clear. Installation is starting and rest of the process
of installation is going without problem.'
Mateusz Kowalski - Energobud - Poland - January 2010
'I was able to receive the information I needed, thank you.'
Chad Smith - GE - Canada - January 2010
'Richard Bernard sent us a quote on the 12th and we place the order that day.
Thank you for following up on this.'
Jillian Ryan - Eagle Engineering - USA - January 2010
'Muchisimas Gracias por su amabilidad.'
Riccardo Raul Gomez Bouchet - Expert Engineers SL-Spain - January 2010
'Thank you again for your fast service.'
Marion Jurado - Al Khobar - Saudi Arabia - December 2009
'Dziekuje za operatywnosc w przygotowaniu oferty oraz zaangazowanie.'
Sosnowska Justyna - Wloszczowa - Poland - December 2009
'Thanks. That's super fast respond!!! Thanks and have a good day.'
Mahbob Abdul Kadir - Singapore - December 2009
'Vielen Dank für Ihre freundliche Nachfrage. Unverzüglich sowie kompetent&hilfsbereit hat sich bereits am Tag nach meiner Anfrage Herr Lohe vom Standort Mühlheim bei mir gemeldet, sich die Situation erläutern lassen und eine zeitnahe Unterstützung nicht nur zugesagt sondern auch geleistet. Bin beeindruckt.'
Peter Vossiek - Osnabrück - Germany - December 2009
'I can confirm that the information I received from the Contact Centre was exactly that I was requesting, so perfect. Additionally, the speed of response was very good.Thank you.'
Ian Cook - Gwynedd - UK - November 2009
'Thanks for doing the needful. Your local representative called on me and provided the required data. Thanks once again.'
Sridhar Rao - Doha - Qatar - November 2009
'I would like to thank you for the assistance you provided. All questions had been answered and already arranged a meeting from your representative.'
Oswaldo Arcales - Muang - Thailand - November 2009
'I did receive your reply and I appreciate both: the promptness and the content of the answer, as we can perform the tests as wished. Thank you very much once again.'
Carlos Tarrio - Córdoba- Spain- November 2009
'Comverge received a very professional reply from Areva. Thank you for checking back with us to ensure that our respective organizations properly engaged for this opportunity. On behalf of the staff and engineers of Comverge, we are looking forward to working with AREVA for this project.'
David Lentsch - Comverge - USA - October 2009
'Muchísimas gracias por tu ayuda!'
David Cayeros Valadez - Sensa Control Digital - Mexico - October 2009
'Thank you for your prompt reply & excellent service, I am pleased to say
that the said barriers were removed within a day of my email , this is a
good example of an efficient company...well done !'
Peter Atkinson - UK - October 2009
'Estimados amigos de AREVA, estoy muy agradecido por la información recibida.'
Abel Roberto Huaman Jesus - HCJ - Peru - October 2009
'I have received a satisfactory answer to below my request & your cooperation throughout this event is highly appreciated.'
Manoj Karunaratne - Cruickshanks Ceylon - Sri Lanka - October 2009
'Yes, I am happy with the response I got. Thanks very much. Very pleased with your contact centre and I have been interacting for over 6 years!!'
Hema Padmanabhan - ABB - UK - September 2009
'En effet, un de vos commerciaux a pris contact avec moi, en répondant à mes attentes et en le remerciant de votre réactivité.'
Fabien Haget - Optinergie - France - September 2009
'Many thanks for your excellent service.'
Nick Brown - National Grid - UK - September 2009
'Thanks a lot for your interest. I have received all the support/information we need and I'm really satisfied with the good answer/service of AREVA especially from you colleagues.'
Fernando Rodriguez - Electrificaciones Y Montajes Guinovart - Turkey -
September 2009
'Un grand merci pour votre aide ! Laurent m'a contacté 5 mn après votre appel. Comme nous disons au Bresil PARABENS !!'
Arnaud Fau - Accor - Brazil - September 2009
'Thank you very much for co-operation & assistance provided by you and your team. You made my job easy. Again I thank you & your team for prompt response.'
Saroj Sah - Rashmi Sponge Iron & Power Ind.Ltd. - India - August 2009
'Je vous confirme avoir reçu les réponses à mes interrogations. Malgrès l'absentéisme dû à la période estivale, mes correspondants téléphoniques ont fait leur possible pour répondre à mes questions ou trouver l'interlocuteur adéquate.'
Frédéric Hoarau - Société SPEAR - France - August 2009
'Thanks for providing us guidance. After replacing the relay as you suggested we have resolved the problem. Now everything is ok. Thanks again for your cooperation.'
Jamshed Ali Khan - Marafiq - Saudi Arabia - August 2009
'I have received the information requested. I am satisfied with the great job your unit is accomplishing. Congratulations.'
Javier Herrera - Potenciamax, S.A. - Panama - August 2009
'Danke, ich bin kontaktiert worden und habe auch eine Lösung für meine Thematik bekommen.'
Dirk Rittinghaus - ECC Company - Germany - August 2009
'Thank you so much for your help everything is ok, my problem solved and finished I did not find words to thanks you, Areva contact.centre is always respect the others.'
Alaa Yahia - Aaali Hotel - Saudi Arabia - July 2009
'Thanks very much for your support in providing the required document, I am very much indebted to you for support provided by your company. Once again lot of thank'
Shellender Singh - Punjab State Electricity Board - India - July 2009
'Quiero agradecerle las instrucciones que me hizo llegar para bajar el libro NPAG "Network Protection & Automation Guide". Este material me resultará muy importante para mis clases de "PROTECCIONES ELÉCTRICAS" de la Carrera Ingeniería Eléctrica en la Facultad Santa Fe de la Universidad Tecnológica Nacional. Nuevamente gracias.'
Ing. Elbio Pablo Vaillard - Universidad Tecnológica Nacional - Argentina - July 2009
'Thank you very much for your prompt and efficient response! It is highly appreciated.'
Bruno D'SILVA - Siemens - India - July 2009
'Thank you so much for your prompt advice. I have been satisfied with your answer for my concern about syncheck relay ALSTOM MAVS 02 which help me understand more.Thanks and best regards.'
Pham Hong Phuc - Nam Con Son Pipeline Co. - VietNam - July 2009
'Thank you regarding the information about this relay it has been of great use to me.'
Gary O'Neill - Freedom Power Projects - UK - July 2009
