AREVA T&D Worldwide Contact Centre
As part of our commitment to customer service, our Worldwide Contact Centre is open 24 hours a day, 365 days a year.You may ask all kinds of questions (commercial, documentation, technical, service, etc.) to our multilingual team (English, French, German or Spanish).
Please note that this service is provided free of charge and is not a service contract; therefore, we cannot offer a guaranteed answer time. However, please be assured that we will provide you with an answer as quickly as possible, as testified by many previous customers:
'Thanks for sending the CD-ROM for MICOM S1 software. We look forward to continued support from AREVA.'
Paul Mwangi - Kenya Power & Lighting Company - Kenya - April 2008
'I have received the course details thank you. I will have to see when I can attend. I have also passed the details to two of our Clients, I strongly recommended that they should have some of their own staff attend the various courses you are offering.'
Wilbert Mukori - Interserve Industrial Services - UK - April 2008
'Ich habe heute von ihnen zugesandte CD MiCOM S1 Studio bekommen und möchte mich hierführ bei Ihnen herzlich bedanken.'
Dalibor Stefanovic - OMICRON - Germany - April 2008
'I would like to thank you for your quick response to my inquire on generator breakers. I was contacted by an Areva person and sent information on the products. I forward the information to a fellow engineer who asked for more information and he also received information quickly. I think at this point we have received every thing we need.'
Evans Heacock - South Texas Project - USA - April 2008
'I am absolutely satisfied with the help that your local office rendered me and information that I have received. We are considering several options with regard to the size and spec for the transformers that might be used on our project and will request a quote pretty soon.'
Len Sher - PB Energy Storage Services - USA - April 2008
'Yes I received an e-mail from Jim Carmichael with all the information I needed. Thanks for your company’s prompt response to my query.'
Keith Stirling - FPSO Seillean - Brazil - April 2008
'No complaints, Mr Ingmar followed up with us within the same day as he called me and we have exchanged specification and some questions.'
Nills Pleyte - Xanderon International - Netherlands - April 2008
'Yes the information is very useful. I’ll let you know if we need more information regarding the relay.'
Jimmy Chong - Hydro Tasmania - Australia - April 2008
'Thanks for your good service, I was told what is causing the problem and I managed to fix it. The software is now working fine.'
Joe Steyn - Alstom - South Africa - April 2008
'Your answer to my question is comprehensive and of course complete. In fact I have to say you hit the nail on the head. Thank you for answering my question.'
Behnam Mahaamedi - Shahid Beheshti University - Iran - April 2008
'Thank you a million times for sending me the CD and I really do appreciate that. I have commenced going through the document and hope to get in touch with you again. Once again thank you.'
John Ampah - Volta River Authority - Ghana - April 2008
'Thanks for the follow up. Your local people have been in touch and I now have all the information I require on the product.'
David Orr - Horizon Power - Australia - March 2008
'Yes, your sales guy in Bethlehem has contacted on this matter and has been a tremendous help. All my questions have been answered. Thank you for following up.'
Richard Campos - Guadalupe Valley Electric Cooperative - USA - March 2008
'Muchas gracias por la ayuda. Recibi una informacion por parte de Edison que si me sirvio. Una vez mas gracias por su respuesta oportuna y util.'
Roosswelt Isaac Saraguro Rios - Transelectric - March 2008
'Nous vous remercions pour la qualité de suivi, et j’ai bien reçu les documents demandés.'
Luc Claret - Peintamelec - France - March 2008
'Thanks, the information received was adequate and I am happy with the response.'
Donovan Broughton - Western Power - USA - March 2008
'Sachez, que je suis très satisfait du service rendu. La vitesse de réponse fût très appréciée et l’information était claire.'
Patrick Lalancette - Cegertec - Canada - February 2008
'We thank you for your kind response regarding our query. We are satisfied with your response.'
Dilip Porwal - WS Atkins India Pvt - India - February 2008
'Thank you for the follow inquiry. Yes I have received a satisfactory answer to my question about Areva/Ritz extended range combined metering units. Your US representative responded with the information I was looking for from Areva/Ritz.'
Tom Perino - Black & Veatch - USA - February 2008
'I have received the package. Very efficient service - thank-you!'
Andrew Craib - Eskom Distribution - South Africa - February 2008
'Je vous remercie beaucoup de votre souci faisant preuve de professionnalisme, cependant je vous confirme que notre demande été bien pris en charge, en premier lieu par « Key Account Manager Oil & Gas » AREVA T&D Algérie et en second lieu par le responsable d’étude et Expertise des Réseaux Electriques AREVA T&D protection et contrôle.
Nous avons reçu l’offre commerciale qu’on a demandée et présentement nous attendons une mise a jour de cette dernière suite a un ajout de dernière minute.'
Djamel Mecheri - Sonatrach BHP Billton - Algérie - February 2008
'Thank you for the follow-up concerning my request. I received a quote for the parts we needed and passed the information on to our field office. We are very pleased with your corporation's quick response.'
Jeff French - Electrical Reliability Services [Emerson] - USA - February 2008
'Thank you, I have downloaded everything I need (I hope). So many “contact” things are black holes that I always say thank you when I get service, and I couldn’t ask for better than I have had on this issue.'
Martin Smith - SMEC International - Australia - February 2008
'Puedo confirmarle que la respuesta ha sido totalmente satisfactoria.'
Miguel Angel Calatayud - Iberdrola Ingeniería y Construcción - Spain - February 2008
'Thank you for your arrangement. I appriciate your effectiveness in resolving our request.'
Alex Li - Cosmo Ltd - Hong Kong - February 2008
'The information you sent was in deed very helpful. I appreciate the quickness of your response. Again thank you.'
Amber Merritt - Kemco Industries - USA - February 2008
'I got your answer and to be honest I was very surprised by the standard of your Customer Service. Many thanks for dealing with this. Out of all the relay manufacturers we use I have to admit that AREVA always comes up with the goods and after service is more than excellent'
Stephen Cresswell - NSS - UK - January 2008
'Thank you very much for your kind help and the quick response. I am really happy with your attention'
Manyard Leangsupong - PEA Provincial Electricity Authority of Thailand - January 2008
'Thank you very much for providing the link. I was a reader of the classical PRAG (GEC). It did help me a lot in the past 20 years. As an engineer and an old reader, I am so glad to see the new edition appearing in your Website.'
JS Chen - GIBSIN Engineers Ltd - Taiwan - January 2008
'Yes, I did receive the information requested and found it to be very thorough and complete. Thank you for your prompt response. I will be meeting soon with another engineer to review the information you sent. If we have additional questions or need more information, we will let you know'
Steve Burns - Sappi Fine Paper - USA - January 2008
'Thank you very much for the documentation and the very quick response'
Richard Wall - Signalling Solutions - UK- January 2008
'Thank you for following up with me. I have been in contact with your colleague in Bethlehem and have shipped the circuit board to him for repairs. He replied to me right after I emailed you for assistance. I really appreciate the help.'
Rusty Cannon - Horry Electric Co-op - USA - December 2007
'Thank you for the information. I have found your contact centre very helpful and really appreciate all of the help I have received from you.'
Dawn Holywell-Brown - Cruickshanks - UK - June 2007
'Your answer was very fast and professional. It helped us to solve and improve our problem. Thank you very much.'
Allan Oja - National Grid - Estonia - June 2007
'Thanks very much for the NPAG CD and the efficient service.'
Sesha Prasad - Welcon Technologies - Australia - June 2007
'Once again AREVA surprised me with unbelievable fast response. In only half an hour you provided the answer which was exactly what I needed.'
Dejan Curcic - CEGELEC Oil & Gas - Abu Dhabi - June 2007
'I must admit that the information which I requested was for a very old relay model and your centre has done a fantastic job by digging out and sending me the circuit diagram for this relay. Many thanks.'
Gurpal Singh - Central Networks - UK - June 2007
'Le informo que si me han estado atendiendo gente de areva en queretaro, el Sr. Anselmo Oviedo, ha sido muy atento con nosotros. Le agradezco su atencion y espero poder seguir trabajando con ustedes.'
Christian Omar Aguilar Ríos - PSD - Mexico - May 2007
'I am also informing you that, with your help, I found the right engineering department and have received all the information that I needed so far about the AREVA's power reactors. If I have more technical doubts concerning the same product I will directly contact them again.'
Gladston Bernardi - Genpro Engenharia Ltd - Brazil - May 2007
'Merci infiniment de votre réponse complète et rapide!!'
Daniel Magnet - IBTECH Consulting engineers - Switzerland - May 2007
'Your reply has helped us.'
Vladimir Saric - EXOR IT - Croatia - May 2007
'I have spoken to Arif Ghani 3 times in 3 days both by e-mail and fax. He has given myself and Powerteam Electrical Services excellent help and we have resolved the issue that we had with our 2 off P632 relays. I would normally speak to Arif if I had a problem with an Areva relay and always find him knowledgeable and helpful and if he doesnt know the answer he will always pass me to someone who does.'
Laurie Stevenson - NIE Powerteam - Northern Ireland Electricity Plc - UK - May 2007
'I would like to thank you very much for nice cooperation with us, yes we get questions from your regional office in Amman, we send our answer as shown below but we still wait for answer, and because time for these tenders are too short , closing date for the 33 kv Isolators is over.but still we have time for the 12 kv switchgears ( 3 days more ). As we have another tenders for suppliying 12 Kv and 132 Kv substations we like to send tenders for you, we are looking forward to have good business with your company.'
Muhsin H. Ibrahem - Al Hedaya Co. - Iraq - May 2007
Paul Mwangi - Kenya Power & Lighting Company - Kenya - April 2008
'I have received the course details thank you. I will have to see when I can attend. I have also passed the details to two of our Clients, I strongly recommended that they should have some of their own staff attend the various courses you are offering.'
Wilbert Mukori - Interserve Industrial Services - UK - April 2008
'Ich habe heute von ihnen zugesandte CD MiCOM S1 Studio bekommen und möchte mich hierführ bei Ihnen herzlich bedanken.'
Dalibor Stefanovic - OMICRON - Germany - April 2008
'I would like to thank you for your quick response to my inquire on generator breakers. I was contacted by an Areva person and sent information on the products. I forward the information to a fellow engineer who asked for more information and he also received information quickly. I think at this point we have received every thing we need.'
Evans Heacock - South Texas Project - USA - April 2008
'I am absolutely satisfied with the help that your local office rendered me and information that I have received. We are considering several options with regard to the size and spec for the transformers that might be used on our project and will request a quote pretty soon.'
Len Sher - PB Energy Storage Services - USA - April 2008
'Yes I received an e-mail from Jim Carmichael with all the information I needed. Thanks for your company’s prompt response to my query.'
Keith Stirling - FPSO Seillean - Brazil - April 2008
'No complaints, Mr Ingmar followed up with us within the same day as he called me and we have exchanged specification and some questions.'
Nills Pleyte - Xanderon International - Netherlands - April 2008
'Yes the information is very useful. I’ll let you know if we need more information regarding the relay.'
Jimmy Chong - Hydro Tasmania - Australia - April 2008
'Thanks for your good service, I was told what is causing the problem and I managed to fix it. The software is now working fine.'
Joe Steyn - Alstom - South Africa - April 2008
'Your answer to my question is comprehensive and of course complete. In fact I have to say you hit the nail on the head. Thank you for answering my question.'
Behnam Mahaamedi - Shahid Beheshti University - Iran - April 2008
'Thank you a million times for sending me the CD and I really do appreciate that. I have commenced going through the document and hope to get in touch with you again. Once again thank you.'
John Ampah - Volta River Authority - Ghana - April 2008
'Thanks for the follow up. Your local people have been in touch and I now have all the information I require on the product.'
David Orr - Horizon Power - Australia - March 2008
'Yes, your sales guy in Bethlehem has contacted on this matter and has been a tremendous help. All my questions have been answered. Thank you for following up.'
Richard Campos - Guadalupe Valley Electric Cooperative - USA - March 2008
'Muchas gracias por la ayuda. Recibi una informacion por parte de Edison que si me sirvio. Una vez mas gracias por su respuesta oportuna y util.'
Roosswelt Isaac Saraguro Rios - Transelectric - March 2008
'Nous vous remercions pour la qualité de suivi, et j’ai bien reçu les documents demandés.'
Luc Claret - Peintamelec - France - March 2008
'Thanks, the information received was adequate and I am happy with the response.'
Donovan Broughton - Western Power - USA - March 2008
'Sachez, que je suis très satisfait du service rendu. La vitesse de réponse fût très appréciée et l’information était claire.'
Patrick Lalancette - Cegertec - Canada - February 2008
'We thank you for your kind response regarding our query. We are satisfied with your response.'
Dilip Porwal - WS Atkins India Pvt - India - February 2008
'Thank you for the follow inquiry. Yes I have received a satisfactory answer to my question about Areva/Ritz extended range combined metering units. Your US representative responded with the information I was looking for from Areva/Ritz.'
Tom Perino - Black & Veatch - USA - February 2008
'I have received the package. Very efficient service - thank-you!'
Andrew Craib - Eskom Distribution - South Africa - February 2008
'Je vous remercie beaucoup de votre souci faisant preuve de professionnalisme, cependant je vous confirme que notre demande été bien pris en charge, en premier lieu par « Key Account Manager Oil & Gas » AREVA T&D Algérie et en second lieu par le responsable d’étude et Expertise des Réseaux Electriques AREVA T&D protection et contrôle.
Nous avons reçu l’offre commerciale qu’on a demandée et présentement nous attendons une mise a jour de cette dernière suite a un ajout de dernière minute.'
Djamel Mecheri - Sonatrach BHP Billton - Algérie - February 2008
'Thank you for the follow-up concerning my request. I received a quote for the parts we needed and passed the information on to our field office. We are very pleased with your corporation's quick response.'
Jeff French - Electrical Reliability Services [Emerson] - USA - February 2008
'Thank you, I have downloaded everything I need (I hope). So many “contact” things are black holes that I always say thank you when I get service, and I couldn’t ask for better than I have had on this issue.'
Martin Smith - SMEC International - Australia - February 2008
'Puedo confirmarle que la respuesta ha sido totalmente satisfactoria.'
Miguel Angel Calatayud - Iberdrola Ingeniería y Construcción - Spain - February 2008
'Thank you for your arrangement. I appriciate your effectiveness in resolving our request.'
Alex Li - Cosmo Ltd - Hong Kong - February 2008
'The information you sent was in deed very helpful. I appreciate the quickness of your response. Again thank you.'
Amber Merritt - Kemco Industries - USA - February 2008
'I got your answer and to be honest I was very surprised by the standard of your Customer Service. Many thanks for dealing with this. Out of all the relay manufacturers we use I have to admit that AREVA always comes up with the goods and after service is more than excellent'
Stephen Cresswell - NSS - UK - January 2008
'Thank you very much for your kind help and the quick response. I am really happy with your attention'
Manyard Leangsupong - PEA Provincial Electricity Authority of Thailand - January 2008
'Thank you very much for providing the link. I was a reader of the classical PRAG (GEC). It did help me a lot in the past 20 years. As an engineer and an old reader, I am so glad to see the new edition appearing in your Website.'
JS Chen - GIBSIN Engineers Ltd - Taiwan - January 2008
'Yes, I did receive the information requested and found it to be very thorough and complete. Thank you for your prompt response. I will be meeting soon with another engineer to review the information you sent. If we have additional questions or need more information, we will let you know'
Steve Burns - Sappi Fine Paper - USA - January 2008
'Thank you very much for the documentation and the very quick response'
Richard Wall - Signalling Solutions - UK- January 2008
'Thank you for following up with me. I have been in contact with your colleague in Bethlehem and have shipped the circuit board to him for repairs. He replied to me right after I emailed you for assistance. I really appreciate the help.'
Rusty Cannon - Horry Electric Co-op - USA - December 2007
'Thank you for the information. I have found your contact centre very helpful and really appreciate all of the help I have received from you.'
Dawn Holywell-Brown - Cruickshanks - UK - June 2007
'Your answer was very fast and professional. It helped us to solve and improve our problem. Thank you very much.'
Allan Oja - National Grid - Estonia - June 2007
'Thanks very much for the NPAG CD and the efficient service.'
Sesha Prasad - Welcon Technologies - Australia - June 2007
'Once again AREVA surprised me with unbelievable fast response. In only half an hour you provided the answer which was exactly what I needed.'
Dejan Curcic - CEGELEC Oil & Gas - Abu Dhabi - June 2007
'I must admit that the information which I requested was for a very old relay model and your centre has done a fantastic job by digging out and sending me the circuit diagram for this relay. Many thanks.'
Gurpal Singh - Central Networks - UK - June 2007
'Le informo que si me han estado atendiendo gente de areva en queretaro, el Sr. Anselmo Oviedo, ha sido muy atento con nosotros. Le agradezco su atencion y espero poder seguir trabajando con ustedes.'
Christian Omar Aguilar Ríos - PSD - Mexico - May 2007
'I am also informing you that, with your help, I found the right engineering department and have received all the information that I needed so far about the AREVA's power reactors. If I have more technical doubts concerning the same product I will directly contact them again.'
Gladston Bernardi - Genpro Engenharia Ltd - Brazil - May 2007
'Merci infiniment de votre réponse complète et rapide!!'
Daniel Magnet - IBTECH Consulting engineers - Switzerland - May 2007
'Your reply has helped us.'
Vladimir Saric - EXOR IT - Croatia - May 2007
'I have spoken to Arif Ghani 3 times in 3 days both by e-mail and fax. He has given myself and Powerteam Electrical Services excellent help and we have resolved the issue that we had with our 2 off P632 relays. I would normally speak to Arif if I had a problem with an Areva relay and always find him knowledgeable and helpful and if he doesnt know the answer he will always pass me to someone who does.'
Laurie Stevenson - NIE Powerteam - Northern Ireland Electricity Plc - UK - May 2007
'I would like to thank you very much for nice cooperation with us, yes we get questions from your regional office in Amman, we send our answer as shown below but we still wait for answer, and because time for these tenders are too short , closing date for the 33 kv Isolators is over.but still we have time for the 12 kv switchgears ( 3 days more ). As we have another tenders for suppliying 12 Kv and 132 Kv substations we like to send tenders for you, we are looking forward to have good business with your company.'
Muhsin H. Ibrahem - Al Hedaya Co. - Iraq - May 2007
